This Privacy Policy explains what happens to any personal data that you provide to Sensorywise Ltd (trading as Love Sensory), or that we collect from you when you are on our website. By using this website, you are giving us permission to use the data that you provide us with. This policy is reviewed annually.
For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), details of our data controller are available upon request. If you have any queries or requests regarding the Privacy Policy or UK GDPR, please do not hesitate to contact us at: support@lovesensory.co.uk
PRIVACY AND RIGHTS TO SEE THE DATA WE HOLD ABOUT YOU
We will treat all your personal information obtained through the website, by telephone and from face-to-face contact as confidential (although we may disclose this information in the circumstances set out below as legally required). We will keep it on a secure server and we will comply with current applicable English data protection and consumer legislation.
INFORMATION WE COLLECT
When you shop on the website, by telephone or from our pop-up stores we will ask you to input and/or provide and we will collect personal information from you such as:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in contact forms on our website, such as when you register for information or order from us.
The data we collect includes your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.
Information provided to us when you communicate with us for any reason.
USE OF COOKIES
Cookies are small text files that are placed on your computer by websites that you visit. They are mainly used to make websites work or work more efficiently, as well as to provide information to the owners of the site. You can find out more information about cookies, including about how to delete them on the website AboutCookies at www.aboutcookies.org
Sensorywise Ltd use cookies to gain useful information about how the website is used so that we can improve our services for our customers and website visitors.
Cookies will not identify you personally; it is statistical data about our visitors and their use of our website. The statistical data does not identify any personal details whatsoever.
HOW WE USE YOUR DATA
The information that Sensorywise Ltd collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
Processing your orders
Performing the contract
For statistical purposes to improve the website and its services to you
To administer the website
To notify you of products or special offers that may be of interest to you
Where required by law or where processing without consent is permitted by the Data Protection Act 2018 and UK GDPR
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications Regulations and UK GDPR.
When you order you accept that you consent to receive information from us by post, e-mail or telephone, about products, promotions or special offers that we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you may unsubscribe from our mailing list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by emailing us.
DATA RETENTION
Personal data will be removed 18 months following termination of customer relationship.
THIRD PARTY LINKS
There are links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
PAYMENT TRANSACTIONS
Your Personal Information will be disclosed to our secure bank payment provider who will help process Your order and payment. We will not release Your Personal Information to any outside company for mailing or marketing purposes not connected to Our products and services.
REQUESTING DATA WE STORE
Should you wish to view what data we hold on the system about you this can be requested via email or in writing. Please detail the exact information you are requesting such as customer service notes or account notes, your full name, address and contact telephone number, any information used by us to identify or distinguish you from others of the same name (account numbers, unique IDs etc.), details of the specific information you require and any relevant dates. Upon receipt of this request we will send any relevant information we may hold within 40 days.
Please send your request to:
Lucy Taylor – Director
Sensorywise Ltd
Enterprise Dept. PA104
Wolverhampton Science Park
Wolverhampton
WV10 9RU
COPYRIGHT AND USE OF IMAGES AND TEXT
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are the copyright of Sensorywise Ltd and its affiliates, or their content and technology providers. All rights reserved.
Permission is granted to electronically copy and to print in hard copy portions of the website for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited and will be defended.
All brand names, product names and titles used in the website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.
MAKING A COMPLAINT
As with any business we do not always get it right and if you feel this is the case there are two easy ways to escalate your complaint for your concerns to be reviewed:
Email - support@lovesensory.co.uk
Post
Lucy Taylor - Director
Sensorywise Ltd
Enterprise Dept. PA104
Wolverhampton Science Park
Wolverhampton
WV10 9RU