Changed your mind?
We check every product before it leaves us. If you change your mind, you can cancel your order within 14 days of receiving it. Once you’ve told us, you have a further 14 days to send the items back.
- Items must be returned unused, in their original condition and quantities, and well packaged.
- Return postage is at your own cost, unless the item is faulty or we sent the wrong thing.
- We’ll refund you within 14 days of receiving and checking the returned items.
To start a return, email support@lovesensory.co.uk and we’ll guide you through it.
Returns address
Love Sensory, 3 Turls Street, Sedgley, Dudley DY3 1HH
Damaged or missing items
Please tell us by email or in writing within 7 working days of receiving your order, so we can put it right. You can choose a refund, a replacement, or a credit towards your next order. Replacements are sent once we’ve received and checked the original item, or sooner if we’ve agreed it with you.
Business orders
The 14-day cancellation right applies to consumers. Business, school and organisation orders can still be returned by arrangement. Just email us first.
This doesn’t affect your statutory rights.