RETURNS POLICY
PRODUCT RETURNS
Every effort is made to ensure your products are inspected and tested before they leave us. At Love Sensory we want you to feel confident in your purchase, this is why we give you 14 days after you have received your order to return the products to us. This gives you the opportunity to inspect the products, a bit like a cooling off period. You can have peace of mind and confidence when shopping with Love Sensory.
Products returned must be in the same condition and quantities you received them in, within 14 days, for a full refund. Returns costs, unless resulting from defective products, will be made at your own expense and in all cases it is your responsibility to ensure suitable packaging is used.
All refunds are made within 14 days of Love Sensory receiving the goods back and after satisfactory inspection.
To start a return, please contact us at support@lovesensory.co.uk and we will guide you through the process.
The above does not affect your statutory rights as a consumer.
CLAIMS FOR DAMAGED OR MISSING GOODS
Claims for damaged or missing goods must be reported to us by email or in writing within seven working days of receipt of the goods, otherwise it may not be possible for us to put this right. You can choose to either receive a refund or credit to roll forward to your next order.
EXPORT ORDER TERMS
It is your responsibility as an export customer to make sure that our items comply with the intended country of export importation requirements and laws relating to sale and supply of goods. We do not accept any liability including costs for any goods that are held at port of entry or that fail to meet the sale and supply obligations of the country of destination.
Claims for damaged or missing goods must be reported to us by email or in writing within 7 working days of receipt of the goods, otherwise it may not be possible for us to put this right.
DELIVERY
Replacement products are despatched upon receipt and inspection of the original goods, or earlier by special agreement. We aim to deliver within two working days. At busy periods, such as Christmas, this may be 3-4 working days. Some products have a longer lead time, where this is the case we will contact you to confirm the expected delivery date.
We will endeavour to meet the delivery date given at the time of order and where this changes we will try and let you know at the earliest opportunity. We will always try to send out complete orders, where this is not possible you will receive an email or telephone call to confirm your wishes. We will hold part orders for you if you prefer to wait until the order is complete or you can request to receive your order over a number of deliveries.