Shipping policy

Delivery times

We aim to send orders out the same day when we can. Orders placed after 11.30am may go out the next working day. Most orders arrive within 2 working days, or 3–4 working days at busy times such as Christmas.

If a product has a longer lead time, we’ll contact you with the expected delivery date. If anything changes, we’ll let you know as soon as we can.

We always try to send complete orders. If part of your order isn’t ready, we’ll email or call you to ask whether you’d like us to hold it until everything is in, or send it in more than one delivery.

We’re closed on bank holidays.

Christmas

• Last order date for UK delivery before Christmas (stock items): Friday 18 December 2026
• We’re closed from Monday 21 December 2026 and reopen Tuesday 12 January 2027. You can still place orders while we’re closed, and they’ll be sent out when we reopen.

Stock takes

We do stock takes during the year. You can still place orders and contact us during them, but orders are sent out once the stock take is finished.

Where we deliver

UK mainland, Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man and the Channel Islands.

If your location isn’t listed at checkout, email support@lovesensory.co.uk and we’ll sort it out.

Delivery costs

Delivery is priced on the packed size and weight of your order. Every order is sent tracked, with Royal Mail or DPD.

 

Channel Islands and Isle of Man

Orders to the Channel Islands may be subject to import charges on arrival, which are the customer’s responsibility. Please check that the items meet any local import rules.